Hello there! I'm a product manager on the team re-inventing eBay's help platform to be faster, more capable, and more delightful for our members. I have a master's degree in Information Systems. I hack a lot on the side. I travel. I enjoy writing about tech, product management, productivity, and places I go. Feel free to reach out and say hi!
Live now in the UK for hundreds of thousands of users, the HelpBot is a product backed by a machine learning-based natural language understanding engine to take care of issues on the member’s behalf. For instance, users can submit returns, get refunds, or have disputes with sellers adjudicated without even having to leave the page.
GTD is very compelling, but I’ve found it difficult to implement well. This is a piece intended for other people who find themselves in the same situation: Eager to use Allen’s system and all of the benefits that it promises (less stress, a state of always working on the most important thing, more consistency, etc.), but looking for a good digital setup and a demonstration of the workflow.