About

I'm a product manager at States Title, an insurance technology startup based in San Francisco. Previously, I built machine intelligence products at eBay. I've selected a few examples below. Aside from technology and product, I have some pretty varied interests and projects, many of which I like to write or podcast about and distribute in my monthly newsletter.

Title workflow automation platform

We're building a title and escrow platform that uses machine intelligence to eliminate the closing time for home refis and purchases.

eBay HelpBot

Live now in the UK for hundreds of thousands of users, the HelpBot is a product backed by a machine learning-based natural language understanding engine to take care of issues on the member’s behalf. Users can submit returns, get refunds, or have disputes with sellers adjudicated without even having to leave the page.

Launched a new machine learning classifier-based search engine for the eBay Help platform in Australia, which is seeing a large improvement over the prior Oracle-based keyword search engine in terms of click-through rate, average click position, and search comprehension.

Other projects and interests

History. I gravitate to military history, in particular. I'm a big fan of Dan Carlin's Hardcore History, and books like Maxwell Hastings' Inferno: The World at War 1939-1945. I recently wrote about the terrifying series of nuclear weapons accidents during the Cold War.

Backpacking and travel. I run a blog with Fiona, my fiance, about backpacking and camping around the San Francisco Bay Area. I've also written about jaunts to the Andes, Scandinavia, and other places.

Podcasts. My most-consumed form of media. I started my own and I'll be releasing more new content there when I can.

Virtual reality and video games. I didn't grow up with a game console as a kid and so I'm making up for it now. In early 2020 I custom-built a PC and, ever since, I've been exploring games like Portal, Doom and others on Steam, along with Skyrim and Half-Life: Alyx in VR.

Aviation. I am actively pursuing a private pilot's license. I also have a deep interest in virtual reality-supporting flying games like DCS World and X-Plane 11. I've written a startup guide to DCS in VR here.

Systems of productivity. I've written extensively about my system, which blends the Getting Things Done methodology with other habits and home-grown systems. Generally, I like tweaking the way that I work to eke more out of each day.